Return & Refund Policy

1. 100% Cash Back & 7–10 Days Return Window

At ISLE.PK, customer satisfaction is our highest priority. We provide a full 100% Cash Back Refund policy. You can request a return or exchange within 7 to 10 days of receiving your purchase in perfect, unworn condition with all original packaging intact.

2. Condition of Returned Items

• Items must be unworn, unwashed, and in pristine condition with all brand tags intact.
• Footwear must include the original shoe box undamaged. Footwear must only be tried on clean, carpeted surfaces.

3. Sale, Deals & Discounted Items

Products purchased during Sales, Promotional Deals, or at a discount cannot be returned for a cash refund, but they can be exchanged. A nominal handling fee of PKR 500 applies to sale item exchanges to cover reverse logistics.

4. Delivery Fees on Returns & Exchanges

• Defective, Damaged, or Incorrect Items: If there is any manufacturing defect, transit damage, or quality issue with the item received, ISLE.PK covers 100% of return shipping and refunds the full amount.
• Size or Preference Changes: If you are returning or exchanging due to ordering the wrong size or personal preference, the standard courier dispatch fee is paid by the customer.

5. Refund Payouts

Once your return parcel is inspected at our fulfillment hub, your 100% refund will be issued promptly via your preferred payout method (Bank Transfer, Easypaisa, or JazzCash).

6. How to Initiate a Return or Exchange

To initiate a return or exchange, simply contact our dedicated customer support team on WhatsApp at +92 339 3900003 or email us at support@isle.pk with your Order ID.